Some MTN subscribers have begun receiving airtime credits from the telecom operator as compensation for poor quality of service experienced in January 2026.
According to report, messages seen showed that affected users received notifications such as: “Dear Customer, your account has been credited with N341 airtime for quality of service issues in January 2026. Thank you for your understanding.”
However, subscribers confirmed that the amount varies, with some receiving N20, others N91, while others got higher credits, such as N341.
It was also not immediately clear whether all MTN subscribers affected by the service disruption have begun receiving the compensation.
The development follows earlier regulatory action requiring telecom operators to address complaints over poor network performance and comply with quality-of-service standards, including compensating affected customers where necessary.
MTN had previously said it would comply with regulatory directives and continue to invest in network upgrades to improve service quality across its coverage areas.
Further details on the total number of affected subscribers and the criteria for the compensation were not yet clear.
PUNCH
