Some subscribers of MTN Nigeria have begun receiving airtime credits as compensation for poor network service experienced in January 2026.
Notifications received by subscribers showed that affected users were credited with varying amounts.
One message read, “Dear Customer, your account has been credited with N341 airtime for quality of service issues in January 2026. Thank you for your understanding.”
Subscribers confirmed that the credited amounts differ, with some receiving N20, others N91, and some higher sums such as N341.
It remains unclear whether all customers affected by the service disruption have received the compensation.
The move follows regulatory directives requiring telecommunications operators to address complaints over poor network performance and comply with quality-of-service standards, including compensating affected customers where necessary.
Earlier, MTN Nigeria said it would comply with regulatory requirements and continue investing in network upgrades to improve service quality across its network.
Details on the total number of subscribers affected and the criteria used in determining the compensation amounts have yet to be disclosed.
