Chinedu Eze
The Federal Airports Authority of Nigeria (FAAN) has urged international airlines operating in Nigeria to strengthen their protocol services and improve facilitation to give their passengers good pre-boarding experience.
The FAAN Director of Public Affairs and Consumer Protection, Mr. Henry Agbebire, gave this advice when he met with the members of International Airlines Association of Nigeria (IAAN) at the Murtala Muhammed International Airport, Lagos, at the weekend.
He called for greater collaboration between the airlines and the agency to improve service delivery.
Agbebire in a statement described the meetingas a lively interactive session that provided both parties with the opportunity to discuss issues of mutual benefit.
The Director stated the meeting was aimed at fostering a stronger working relationship between the Department of Protocol and Passages, and airline operators, while also providing an opportunity to listen to some of the challenges of the airlines.
In response, the airline representatives raised a number of operational concerns, including inadequate signage related to the ongoing landside construction works, insufficient lifts, shuttle bus challenges, and issues with airside ramp markings affected by the ongoing airside construction activities.
They also sought greater support to enhance customer experience.
FAAN however assured stakeholders that all complaints and observations raised during the meeting would be carefully reviewed with a view to improving service delivery and operational standards across the airports.
